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Become a Certified Scalable Operations Manager (SOM)

and License the Lean Scaling System™

The Missing Link Between Strategy & Execution in Online Small Businesses

For experienced Operators ready to step into a bigger role without leaving behind hands-on execution.

 
APPLY FOR THE NEXT SOM CERTIFICATION COHORT

Applications are now open for those ready to confidently lead operations inside service-based businesses earning $500K–$10M with the tools, systems, and structure to make scaling simple, strategic, and sustainable.

You’re the person the founder depends on when things need to get done - and done right.

You’re managing priorities, keeping the team focused, and holding together all the behind-the-scenes work that drives results.

But most days?

You’re doing too much yourself.

You’re constantly having to react and put out fires instead of leading.

And you’re working from a mix of experience, instinct, and guesswork - because no one handed you a system.

At least not a system that works in a chaotic, fast-moving, and ever-changing small business... 

Every client is different, but the challenges are the same -  unclear expectations, messy delivery, too many moving parts, and not enough time (or people) to fix it all properly.

You know how to make things work.

But without the right structure, you’re stretched thin - and your work is harder to scale.

You’re ready for more simplicity.

Not just for your clients - but for how you deliver, how you lead, and how you grow your own business.

APPLY TO GET CERTIFIED AS A SOM

Founders hire you as a way to avoid burn out, but who's making sure YOU don't burn out?

Hint: We are!

We help you build the ecosystem that sets the business up for scalable and sustainable growth instead of heroics and constant overwork from you and the team.

Why I Created This Certification

Most programs focus on either large businesses or isolated skillsets, both which leave you trying to stitch together the right strategies for the business(es) you support. This one is different.

It’s designed to be practical, actionable, and specific to the unique challenges of small online businesses.

If you work with a founder who is trying to scale to 7 or multi-7 figures, you already know:

  • Things move fast and change often

  • The team is lean and often stretched thin

  • The founder is still heavily involved in day-to-day operations

You’re managing moving targets, spinning plates, and translating (often unclear) vision and strategy into action - often while doing a lot of the work yourself.

This certification helps you lead through that complexity.

APPLY NOW TO BECOME A CERTIFIED SOM

You will learn, master, and be licensed to leverage the Lean Scaling System™.


A 3-pillar, 9-engine framework designed to help businesses scale simply, sustainably, and profitably

You will be able to successfully and confidently lead a business to Sustainable Success, Operational Excellence, and Scalable Growth across 9 interconnected engines.

You’ll apply this system to your own business in the first 6 months.

Then you’ll install it inside client businesses in the second 6 months.

And you’ll be licensed to use it long after the certification ends.

START YOUR APPLICATION TO BECOME A SOM

The Three Focus Areas of the Certification

Once you learn the Lean Scaling System, we deep dive into 3 core areas

1. Entrepreneurial Project Management (ePM)

You may already be certified in project management, but traditional methods break down fast in a small business. ePM is built for:

  • Fast-paced, high-change environments

  • Lean teams, fractional contributors, and shifting resources

  • Founders who constantly generate new ideas and pivots mid-plan (hello Visionary!)

You’ll learn to use my proprietary planning framework that balances structure with flexibility, and helps you lead projects that actually get DONE and done well.

2. Leadership at the Strategic Execution Level

You're the bridge between strategy and execution. You’ll learn how to:

  • Lead high-performing teams (even when they’re not "your" team or who you would have chosen to hire)

  • Translate visionary ideas into executable plans

  • Build meeting and communication cadences and decision-making filters to minimize noise and confusion

  • Effectively communicate with founders and teams in the distinct ways they need to be led

You’ll leave knowing how to lead from the middle, manage up and down, and be the operational glue that holds everything together.

3. Scalable Operations Ecosystem

Business success and founder freedom is about so much more than just SOPs and playbooks. It requires an entire ecosystem that makes scaling possible. You’ll learn how to:

  • Architect systems that grow with the business

  • Identify the missing and misaligned parts that are blocking scale

  • Build a business ecosystem that supports efficiency, profitability, and founder freedom

This is systems thinking at a strategic level - not only what to build, but why and how all the pieces work together.

APPLY NOW TO BECOME A CERTIFIED SOM

We structure the entire SOM certification process to give you the necessary combination of knowledge, templates and tools, and skills and experience to confidently step into the strategic execution role of a SOM, whether fractional, full-time, or contract.

APPLY NOW TO BECOME A SOM

If this all sounds great, you may be wondering...

What Exactly is a Scalable Ops Manager?

A Scalable Ops Manager is the bridge between strategy and execution.

A SOM blends the expertise of an ops manager with the strategic insights and scaling expertise of a CSO (Chief Strategy Officer).

They focus on helping founders put the foundation in place needed to scale successfully and sustainably.

They lead with a strategic lens, understand how to translate vision into action, and are hands-on enough to roll up their sleeves and get things done.

A SOM goes beyond managing work - they build scalable systems, develop and lead high-performing teams, and drive vision-aligned results.

A Scalable Ops Manager:

  • Orchestrates the moving pieces that make growth possible

  • Turns high-level goals into actionable plans and measurable results

  • Leads both strategy and execution with equal confidence

  • Identifies and closes operational gaps that are slowing the business down

Whether embedded in a business or supporting multiple clients, a SOM makes scale not just possible - but sustainable.

APPLY NOW

Who the Certification is For


Becoming a SOM is perfect for those who want to remain close to the action while stepping into a more strategic role.

A Scalable Ops Manager is the bridge between strategy and execution.

The SOM certification is for those who love to partner with small businesses and play a meaningful role in their success.

You're the kind of person who thrives when you're making an impact - not just checking boxes, but actually moving the needle.

You’re energized by being the steady hand behind the scenes - the one who turns chaos into clarity, and vision into reality.

You love building smart systems, streamlining operations, and creating team alignment that makes real momentum possible.

This certification and licensing is for:

  • Right-hand leaders who enjoy translating big ideas into focused action

  • Operational professionals (F-COOs, DOOs, PMs, seasoned OBMs) who are passionate about helping businesses grow without the chaos, or the burnout

  • Entrepreneurs who want to offer high-impact operational services and scale a thriving and sustainable business of their own

  • Problem solvers who love to take ownership and drive results across all facets of a business

If you care deeply about making businesses better, more efficient, and more scalable - and you want to be the go-to person a founder can fully trust - this certification is for you.


Please note: this is not for someone looking for early-career training.

You're experienced and already great at what you do but as a lifelong learner, you are ready for your next uplevel.

SOM is like getting an advanced college degree in scalable operations.
APPLY NOW TO BECOME A CERTIFIED SOM

As a SOM, you'll master how to build + run scalable systems, build out + lead high-performing teams, and connect strategy to daily execution, ensuring the business is always focused on the right things at the right time.

Two Tracks to Match Where You Are

Whether you’re inside a company or building your own business, we support you with track-specific guidance.

Employee Track

For full-time team members or right-hand leaders being sent through the certification by a founder:

  • Specialized training on how to better support the founder’s vision

  • Focused leadership development for internal teams

  • Actionable strategies for leading scalable growth for the business

  • Apply everything directly to the business you already work in

Entrepreneur Track

For consultants, ops professionals, and agency owners growing their service-based business:

  • Architect an in-demand and scalable offer suite

  • Get guidance on packaging, pricing, and positioning your services

  • Build a portfolio with real-world case studies from your capstone project

  • Learn how to land aligned clients you love working with

SOM is a Practical, Proven Path to Becoming Even More Indispensable

If you want to be the person founders rely on to scale - the one who turns strategy into execution, and chaos into systems - this certification is for you.

We keep this experience small circle and personal, so every participant gets support.

Let’s talk and see if this is the right next step for you.

GET STARTED BY APPLYING NOW

“Crista and her team provide a learning environment that truly sets you up to succeed. Having calls to expand on a specific topic, with resources and templates provided for each, lead to systematic, real-time progress within our business.

I also liked how you knew enough about each person's business to inject comments specific to them and their business during the trainings. It made it more tangible and created a more personalized experience for each of us. I can't recommend this program enough!”

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Your Investment?

$9000

Monthly payment options available

Less Than The Value of Gaining Only 1 New Retainer Client

APPLY NOW TO BECOME A SOM

Meet Your Instructor, Crista Grasso

Crista Grasso is a business scaling strategist and founder of Lean Out Method® and Strategic Ops Institute™.

With over three decades of experience, she has helped businesses - from Fortune 50 companies to small service-based businesses - streamline operations, implement lean and agile strategies, and scale sustainably.

She specializes in equipping right-hand leaders with the strategy, systems, and leadership skills to drive execution and business growth, positioning them as indispensable partners to CEOs.

Meet Your VIP Mentor, Jessica Maine

Jessica D. Maine is a seasoned strategist, coach, and consultant who is the Chief Strategy and Operating Officer (CSOO) for Strategic Ops Institute™.

With over 15 years of experience in executive leadership, management, and consulting across various industries, she has a deep understanding of the driving forces behind success and the cultivation of authentic professional relationships.

She has a passion for optimization, empowerment, and sustainable growth, bringing a human-first approach to her work.

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It's Time to Step Into Your Next Level of Strategy and Operational Leadership and Stand Out as a Scalable Ops Manager!

Here's What to Expect Over the 12 Months

Phase 1: Build the Foundation

Learn + Implement in YOUR Business

  • Learn How to Apply the Lean Scaling System

  • Clarify Your CSOO Service Model & Pricing

  • Get 1:1 Support & Live Weekly Q&A Calls

  • Access the SOL Collective Community

  • Monthly AI for Scalable Ops Live Workshops

  • Monthly Strategic Leadership Live Workshops

  • Get a Lean Scaling Certificate of Completion

1st 3-6 months (you set your own pace)

Phase 2: Implement with Paying Clients

Implement in Your Clients' Businesses

  • Get 1:1 Private Mentorship with Jessica 

  • Unlock Advanced Implementation Strategies

  • Get Turnkey Playbooks, Templates, & Toolkits

  • Take Action in Live Implementation Labs

  • Implement Within 2+ Client Businesses

  • Get a License to the full Lean Scaling System

  • Receive a SOM Certification & Digital Badge

Next 6-9 months (begins as soon as you complete Ph 1)
APPLY NOW TO BECOME A CERTIFIED SOM

Here’s What You’ll Walk Away With

In Your Business:

  • A proprietary service model founders actually want to buy

  • Pricing that reflects value - not hours or tasks

  • Simpler delivery, clearer positioning, and more profitable retainers

  • The ability to grow your business without burning out or overcommitting

In Your Client Work:

  • A system to lead strategic execution, not react to it

  • Tools to align marketing, sales, operations, and delivery in your planning

  • Confidence in effectively being the bridge between the founder and the team

  • Measurable results that make it a no-brainer to renew, retain, and raise rates

APPLY NOW TO BECOME A CERTIFIED SOM

Frequently Asked Questions

Ready to Get Started? APPLY NOW

About Your License 

Our systems, templates, toolkits, and assessments have been carefully crafted from more than 30 years of experience leading and scaling businesses ranging from Fortune 500 giants to small online service-based businesses.

There is nothing cookie cutter about the content and it is all exclusive to Strategic Ops Institute and our sister company, Lean Out Method.

With your license, you're not just getting high-value templates and tools, you're getting fully vetted systems that have been used successfully with hundreds of small businesses like the ones you work with.

Summary of What's Included

This isn’t a passive course or general operations training.

The SOM Certification gives you the structure, support, and system to lead more strategically, deliver more simply, and scale with clarity - in your business and in your clients’ businesses. Over 12 months, you’ll get:

The Lean Scaling System™

Our complete proprietary framework that gives you the tools to effectively simplify, systematize, scale, and stabilize a business, focused on sustainable success, operational excellence, scalable growth, and founder freedom.

Private Mentorship and Personalized Support

You get monthly 1-on-1 mentorship calls and live small group support calls so you always have situational support when you need it most. We get to know you and your business goals so we are guiding you with tailored strategies and advice - nothing cookie cutter here!

Business Model + Service Design Workshops

Clarify, package, and price your SOM offer so it reflects the value and outcomes you deliver

Live Implementation Labs

Ongoing labs and strategic support to install the Lean Scaling System™ in your own business and apply it confidently with your clients

Client-Ready Templates and Tools

Dashboards, planning templates, strategy decks, and delivery frameworks - ready for immediate use after completion of phase 1 and fully customizable

Strategic Community of Operators

A high-level peer group of consultants, fractionals, and advisors building streamlined, scalable businesses

SOM Certification + License to Deliver

Official certification and licensing to use the Lean Scaling System™ with your clients across industries

Certified SOM Directory Listing

Increased visibility and credibility so founders can easily find, refer, and hire you as their strategic growth partner

This is everything you need to step fully into the CSOO role and structure your business to scale without over-customizing or over-extending.

APPLY NOW TO GET STARTED

Apply Now

This certification is application-only.

We keep each cohort small and high-caliber so you get the personalized attention, feedback, and mentoring required to grow at this level.

Here’s what happens next:

  1. Submit your application
  2. We’ll review and follow up within 2 business days
  3. We'll schedule a call to review details, answer questions, and validate fit
  4. If accepted, we'll reserve a license for you and send you an invitation to join

Apply now to become a certified SOM and lead the kind of strategic and operational growth businesses need most.

START YOUR SOM APPLICATION