Let Us Train, Mentor, and Certify Your Team For You 

Whether they directly manage client work or keep the business running successfully behind-the-scenes...

They will be able to lead more effectively, deliver with excellence, think more strategically, and drive scalable growth - whether for your clients’ businesses or your own.

OKAY, TELL ME MORE!

Build a Scalable Agency or Professional Services Model with Strategic Systems and Empowered Teams


You've assembled a talented team, but if your success still relies on last-minute efforts, customized solutions, and constant oversight...
Growth can become a challenge rather than an opportunity.​


Common signs include:

  • Projects that run behind schedule or over budget

  • Delivery that varies from one team member to another

  • Systems that only exist in someone’s head (or ten different tools)

  • Overlooked details or polish in delivery that chips away at client trust

  • Overdelivering on scope in a way that erodes profit margins

  • Team members doing good work but lacking strategic insight​


The issue?

Team members are often well trained, and deeply skilled and experienced in their area of expertise, however...

They have rarely been well trained in the realities of working in a small business environment where they need to be just as skilled at communication at different levels, relationship management, project management, systems, reporting and dashboards, and being able to think strategically and connect all the dots.

Without this, it impacts client experience and retention unless you swoop in and save the day (and who has time for constant heroics?!?).

That’s where the Scalable Ops Manager Certification comes in.

SET UP A CALL TO EXPLORE TRAINING YOUR TEAM

Train Your Team to Deliver at a Higher Level - Consistently and Strategically

Your team will be trained, mentored, and certified in the six critical areas of scalable operations, so they can confidently manage, systematize, and lead every part of what makes your business run successfully and profitably.

They're already great at their craft. We help them be great at everything else they need to be successful.

Including personalized support, adaptable playbooks and resources, and real-world application and case study development.

There are 3 Primary Use Cases for Our Training & Certification Programs

Which is right for you?

Training for Your Behind-the-Scenes Ops Team

Uplevel your right hand person to be able to simplify your operations, develop scalable systems, and lead the business towards scalable growth. We certify at both a strategy level and a strategic execution level.

Training for Your Customer-Facing Delivery Team

Elevate how your team leads client engagements - we train them on project management, scalable systems, and effective leadership so they deliver consistent and profitable results you are proud of.  

Training for YOU to Simplify How You Scale 

Leverage and license our Lean Scaling System to implement the systems and supporting structures to both simplify and scale your own business as well as your clients. Our scaling playbooks provide proven and adaptable turnkey solutions.

SET UP A CALL TO DISCUSS WHICH PATH IS RIGHT FOR YOUR BUSINESS MODEL

SOM Program Structure

This is a six-month certification experience that blends education with implementation so they are continuously upleveling their skills and advancing towards mastery as they apply and adapt as they learn. It includes:

  • Monthly Live Half-Day Intensives
  • Weekly Coaching + Situational Training Calls
  • Private Community for Peer Support
  • Ready-to-Implement Toolkits & Playbooks
  • Capstone Project to Show Measurable Results
  • VIP Tier Only: 1-on-1 Monthly Mentorship

But that's not all, they also get:

  • 6 Month Membership in the SOL Collective

  • Verifiable Certified Expert Status

  • Badge for LinkedIn and Web Upon Passing of Exam 

SCHEDULE A CALL NOW

The Three Pillars of the Certification

This isn’t theory. It’s a proven, practical system I’ve developed over 3 decades of helping both Fortune 500s and fast-growing small businesses to scale.

SET UP A CALL TO SEE IF SOM IS A FIT FOR YOUR TEAM

If this all sounds great, you may be wondering...

What Exactly is a Scalable Ops Manager?

A Scalable Ops Manager (SOM) blends the expertise of an ops manager with the strategic insights and scaling expertise of a CSO (Chief Strategy Officer).


They focus on helping founders put the foundation in place needed to scale successfully and sustainably.

They lead with a strategic lens, understand how to translate strategy into action, and are hands-on enough to roll up their sleeves and get things done.

A SOM goes beyond managing work - they build scalable systems, develop and lead high-performing teams, and drive vision-aligned results.

A Scalable Ops Manager:

  • Orchestrates the moving pieces that make scalable growth possible

  • Turns high-level goals into actionable plans and measurable results

  • Leads both strategy and execution with equal confidence and skill

  • Identifies and closes operational gaps that are slowing the business down

Whether supporting YOU, supporting clients, or both, a SOM makes scale not only possible, but also sustainable.

SET UP A CALL TO SEE IF SOM IS A FIT FOR YOUR TEAM

SOMs master how to build + run scalable systems, build out + lead high-performing teams, and connect strategy to daily execution, ensuring the business is always focused on the right things at the right time.

Who the Certification is For


Becoming a SOM is perfect for those who want to remain close to the action while stepping into a more strategic role.

A Scalable Ops Manager is the bridge between strategy and execution.

The SOM certification is for those who love to partner with small businesses and play a meaningful role in their success.

They're the kind of person who thrives when they're making an impact - not just checking boxes, but actually moving the needle.

They’re energized by being the one who turns chaos into clarity, and vision into reality.

They love building smart systems, streamlining operations, and creating team alignment that makes real momentum possible.

This certification and licensing is for:

  • Right-hand leaders who enjoy translating big ideas into focused action

  • Operational professionals (F-COOs, DOOs, seasoned OBMs) who are passionate about helping businesses grow without the chaos, or the burnout

  • Marketing Managers, Launch Managers, and Project Managers who turn strategy into actionable plans and who lead the teams to successful outcomes

  • Problem solvers who love to take ownership and drive results across all facets of a business

It's for those who care deeply about making businesses better, more efficient, and more scalable.


Please note: this is not for someone looking for early-career training.

SOM is like getting an advanced college degree in scalable operations.
SET UP A CALL TO SEE IF SOM IS A FIT FOR YOUR TEAM

Curious which level of right-hand leader you need next?

We've got you!

TAKE THE ASSESSMENT TO DISCOVER WHAT LEVEL YOU NEED

“Crista and her team provide a learning environment that truly sets you up to succeed. Having calls to expand on a specific topic, with resources and templates provided for each, lead to systematic, real-time progress within our business.

I also liked how you knew enough about each person's business to inject comments specific to them and their business during the trainings. It made it more tangible and created a more personalized experience for each of us. I can't recommend this program enough!”

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Your Investment?

$9000

Monthly payment options available

Special pricing is available if certifying more than 3 people on your team.

SET UP A CALL TO SEE IF SOM IS A FIT FOR YOUR TEAM

Meet Your Instructor, Crista Grasso

Crista Grasso is a business scaling strategist and founder of Lean Out Method® and Strategic Ops Institute™.

With over three decades of experience, she has helped businesses - from Fortune 50 companies to small service-based businesses - streamline operations, implement lean and agile strategies, and scale sustainably.

She specializes in equipping right-hand leaders with the strategy, systems, and leadership skills to drive execution and business growth, positioning them as indispensable partners to CEOs.

Meet Your VIP Mentor, Jessica Maine

Jessica D. Maine is a seasoned strategist, coach, and consultant who is the Chief Strategy and Operating Officer (CSOO) for Strategic Ops Institute™.

With over 15 years of experience in executive leadership, management, and consulting across various industries, she has a deep understanding of the driving forces behind success and the cultivation of authentic professional relationships.

She has a passion for optimization, empowerment, and sustainable growth, bringing a human-first approach to her work.

SET UP A CALL TO SEE IF SOM IS A FIT FOR YOUR TEAM